Human error and information systems failure: the case of the London ambulance service computer-aided despatch system project
- Paul Beynon-Davies
- Interacting with Computers
We investigated the case of web catalogue deployment failure within Indonesian SMEs as part of our doctoral studies. We explore two theoretical foundations on the term failure, namely Lyytinen and Hirschheim's concept of expectation failure and Sauer's concept of termination failure. We applied them to our case. We analyzed three participants who failed in their web catalogue deployment and tried to find explanations the cause of their failure.