Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation

  title={Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation},
  author={Mary J. Culnan and Pam Armstrong},
  journal={Organization Science},
This research addresses the tensions that arise between the collection and use of personal information that people provide in the course of most consumer transactions, and privacy. In today's electronic world, the competitive strategies of successful firms increasingly depend on vast amounts of customer data. Ironically, the same information practices that provide value to organizations also raise privacy concerns for individuals. This study hypothesized that organizations can address these… 

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