Influence of sustainable hospitality supply chain management on customers ’ attitudes and behaviors

@inproceedings{Xua2015InfluenceOS,
  title={Influence of sustainable hospitality supply chain management on customers ’ attitudes and behaviors},
  author={Xun Xua and Dogan Gursoyb},
  year={2015}
}
  • Xun Xua, Dogan Gursoyb
  • Published 2015
This study aims to identify the impact of the environmental, social and economic dimensions of sustainable hospitality supply chain management actions on customers’ attitudes and behaviors including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services utilizing data collected from U.S. consumers who frequently stay at hotels. Findings suggest that while both environmental and economic dimensions’ actions of sustainable hospitality supply chain… CONTINUE READING

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