Infecting professional staff with the emerging technology ‘ virus ’ : how the leadership game has changed

@inproceedings{Cluett2010InfectingPS,
  title={Infecting professional staff with the emerging technology ‘ virus ’ : how the leadership game has changed},
  author={Lisa Cluett and Judy Skene and Mark Pegrum},
  year={2010}
}
The role of professional staff ‘outside the classroom’ is increasingly recognised by Australian universities as vital for student engagement, retention and satisfaction. Staff who deliver information, programs and services at all stages of the university calendar have a relationship with students very different from that of academic staff. This important connection between staff and students typically occurs face-to-face although there is a growing expectation that existing programs will be… CONTINUE READING