Increasing clinical, satisfaction, and financial performance through nurse-driven process improvement.

Abstract

Providers and regulatory agencies are increasing their demands for hospitals to document clinical quality and customer satisfaction at a decreased cost. Nurse leaders search for ways to meet these requirements while retaining their most valuable resource: healthcare workers (especially nurses). First-line leadership struggles with balancing quality, cost-effectiveness, and staff retention. The author discusses the planning, methodology, implementation, and outcomes of a staff driven process improvement initiative.

Cite this paper

@article{Sims2003IncreasingCS, title={Increasing clinical, satisfaction, and financial performance through nurse-driven process improvement.}, author={Caroline E Sims}, journal={The Journal of nursing administration}, year={2003}, volume={33 2}, pages={68-75} }