Inclusive Design in Industry: Barriers, Drivers and the Business Case

@inproceedings{Dong2004InclusiveDI,
  title={Inclusive Design in Industry: Barriers, Drivers and the Business Case},
  author={Hua Dong and Simeon Keates and P. John Clarkson},
  booktitle={User Interfaces for All},
  year={2004}
}
Despite increasing discussion in academia, genuinely 'inclusive' design in industry remains the exception rather than the rule. Based on literature reviews and industry surveys, this paper explores the barriers faced by manufacturers, retailers and design consultancies in adopting inclusive design. Drivers for practising inclusive design are also investigated. Using information about such barriers and drivers and linking them to business objectives, a basic framework for the business case for… CONTINUE READING

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