In the shades of the uncanny valley: An experimental study of human-chatbot interaction
@article{Ciechanowski2019InTS,
title={In the shades of the uncanny valley: An experimental study of human-chatbot interaction},
author={Leon Ciechanowski and Aleksandra Przegalinska and Mikolaj Magnuski and P. Gloor},
journal={Future Gener. Comput. Syst.},
year={2019},
volume={92},
pages={539-548}
}Abstract This project has been carried out in the context of recent major developments in botics and more widespread usage of virtual agents in personal and professional sphere. The general purpose of the experiment was to thoroughly examine the character of the human–non-human interaction process. Thus, in the paper, we present a study of human–chatbot interaction, focusing on the affective responses of users to different types of interfaces with which they interact. The experiment consisted… CONTINUE READING
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