In the shades of the uncanny valley: An experimental study of human-chatbot interaction

  title={In the shades of the uncanny valley: An experimental study of human-chatbot interaction},
  author={Leon Ciechanowski and Aleksandra Przegalinska and Mikolaj Magnuski and P. Gloor},
  journal={Future Gener. Comput. Syst.},
  • Leon Ciechanowski, Aleksandra Przegalinska, +1 author P. Gloor
  • Published 2019
  • Computer Science
  • Future Gener. Comput. Syst.
  • Abstract This project has been carried out in the context of recent major developments in botics and more widespread usage of virtual agents in personal and professional sphere. The general purpose of the experiment was to thoroughly examine the character of the human–non-human interaction process. Thus, in the paper, we present a study of human–chatbot interaction, focusing on the affective responses of users to different types of interfaces with which they interact. The experiment consisted… CONTINUE READING
    87 Citations

    Paper Mentions

    News Article
    Agent vs. Avatar: Comparing Embodied Conversational Agents Concerning Characteristics of the Uncanny Valley
    Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots
    • 2
    • PDF
    The Effect of Social Presence and Chatbot Errors on Trust
    • 1
    • PDF
    Evaluation of the uncanny valley hypothesis based on declared emotional response and psychophysiological reaction
    How should my chatbot interact? A survey on human-chatbot interaction design
    • 19
    • Highly Influenced
    • PDF


    Brain imaging investigation of the neural correlates of observing virtual social interactions.
    • 9
    • PDF