In search of the customer's quality view


This paper describes the work done in the PROFF project to get the customer’s view of software product quality. The customers in this case are organizations that buy software for PCs and work stations. The main result is that the quality of service and follow-up activities are more important than the quality of the product itself. This observation should… (More)
DOI: 10.1016/S0164-1212(97)00059-9


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