In Search of the Locus of Information Technology Business Value: Do measurement levels make a difference?


The locus of information technology (IT) investments continues to generate interest to identify how and where to examine the payoff. This research study examines the locus of payoff resulting from IT investment in use of a DSS to improve over 30 business processes of a hospital and compares such payoff with the firm-level payoff. We examine the process… (More)


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