Improvising at Work : the Differences between Experts and Novices

@inproceedings{Batista2008ImprovisingAW,
  title={Improvising at Work : the Differences between Experts and Novices},
  author={Maria da Graça C{\^a}mara Batista and Miguel Pina e Cunha},
  year={2008}
}
Improvisation is being presented as a relevant process in organizational environments marked by speed and unpredictability, but it is still an under-investigated topic. The theoretical question for which we seek to provide a preliminary insight is: How does novice behavior differ from expert behavior with regard to the use of improvisational action? We… CONTINUE READING

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