Improving the business processes of a bank

@article{Climent2009ImprovingTB,
  title={Improving the business processes of a bank},
  author={Cristina Climent and Josefa Mula and Jorge Esteban Hern{\'a}ndez Hormazabal},
  journal={Business Proc. Manag. Journal},
  year={2009},
  volume={15},
  pages={201-224}
}

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