Improving satisfaction performance through faster turnaround times.

@article{Kelley2011ImprovingSP,
  title={Improving satisfaction performance through faster turnaround times.},
  author={Lisa Kelley},
  journal={Radiology management},
  year={2011},
  volume={33 5},
  pages={38-41}
}
In order to increase satisfaction and improve department performance, Florida Hospital Memorial Medical Center focused on decreasing report turnaround time with a goal of two hours from completion of the examination by the technologist to a final signed report by the radiologist. Through the introduction of voice recognition software, not only were efficiencies gained, but there was a dramatic reduction in transcription costs--from $30,000 per month to less than $300. Turnaround times were… CONTINUE READING

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