Improving quality and patient satisfaction in a pediatric resident continuity clinic through advanced access scheduling.

@article{Tuli2010ImprovingQA,
  title={Improving quality and patient satisfaction in a pediatric resident continuity clinic through advanced access scheduling.},
  author={Sanjeev Y. Tuli and Lindsay A. Thompson and Kathleen A. Ryan and Ganga L Srinivas and Donald J Fillipps and Christopher M Young},
  journal={Journal of graduate medical education},
  year={2010},
  volume={2 2},
  pages={215-21}
}
OBJECTIVE To evaluate the impact of advanced access scheduling in a pediatric residency clinic on resident and patient satisfaction, medical education, practice quality, and efficiency. METHODS Residents were assigned to either the advanced access template (10 appointments available to patients and 2 physician overbooks) or the prior template (5 available and 8 overbooks). Outcomes included resident and patient satisfaction, appointment availability, and continuity of care and clinic costs… CONTINUE READING

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