Improving patient satisfaction with time spent in an orthopedic outpatient clinic.

@article{Lvesque2000ImprovingPS,
  title={Improving patient satisfaction with time spent in an orthopedic outpatient clinic.},
  author={Jacques L{\'e}vesque and Earl R. Bogoch and Bernard F Cooney and B J Johnston and James G. Wright},
  journal={Canadian journal of surgery. Journal canadien de chirurgie},
  year={2000},
  volume={43 6},
  pages={431-6}
}
OBJECTIVE To determine if patient satisfaction can be improved by changing patients' expectations of the clinic visit and by decreasing the total time spent in the clinic. DESIGN A prospective comparative analysis carried out in 4 phases. SETTING An university-affiliated orthopedic outpatient clinic. PATIENTS All patients seen in the orthopedic outpatient clinic were eligible. Phase 1 determined the total clinic time required by patient type; phase 2 assessed baseline satisfaction; phase… CONTINUE READING
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