Improving hospital performance: issues in assessing the impact of TQM activities.

Abstract

Despite numerous published reports of the need for TQM activities in health care organizations and their widespread diffusion within the health care industry, whether they make a difference remains an unresolved issue. In this article, we discuss the major reasons why the impacts of TQM should be assessed, what needs to be measured during assessment… (More)

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@article{Counte1995ImprovingHP, title={Improving hospital performance: issues in assessing the impact of TQM activities.}, author={Michael A. Counte and Gerry L Glandon and Denise M. Oleske and J. P. Hill}, journal={Hospital & health services administration}, year={1995}, volume={40 1}, pages={80-94} }