Improving group decisions by better pooling information: a comparative advantage of group decision support systems.

@article{Lam2000ImprovingGD,
  title={Improving group decisions by better pooling information: a comparative advantage of group decision support systems.},
  author={Simon S. K. Lam and John M. Schaubroeck},
  journal={The Journal of applied psychology},
  year={2000},
  volume={85 4},
  pages={565-73}
}
This study compared a group decision support system (GDSS) with face-to-face (FTF) group discussion on characteristics of information exchange and decision quality. Participants given conflicting information tended to share more of their unique data and engaged in more critical argumentation when using the GDSS than when meeting FTF. Conversely, when information was consistent among members, there were no such differences between FTF and GDSS groups. The GDSS groups significantly outperformed… CONTINUE READING
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