Improving digital skills for the use of online public information and services

  title={Improving digital skills for the use of online public information and services},
  author={Alexander van Deursen and Jan van Dijk},
  journal={Government Information Quarterly},
Available online 15 January 2009 
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Publications referenced by this paper.
Showing 1-10 of 26 references

Measuring digital skills. Performance tests of operational, formal, information and strategic internet skills among the Dutch population

  • A. Van Deursen, J. Van Dijk
  • Presented at the ICA Conference, Montreal,
  • 2008

The use of service channels by citizens in the Netherlands; implications for multi-channel management

  • W. Pieterson, W. Ebbers
  • International Review of Administrative Sciences,
  • 2008
1 Excerpt

eServices for citizens: The Dutch usage case

  • J. Van Dijk, W. Pieterson, A. Ebbers, A. van Deursen
  • Lecture Notes in Computer Science,
  • 2007
1 Excerpt

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