Improving and evaluating performance with the Public Sector Scorecard

@article{Moullin2017ImprovingAE,
  title={Improving and evaluating performance with the Public Sector Scorecard},
  author={Max Moullin},
  journal={International Journal of Productivity and Performance Management},
  year={2017},
  volume={66},
  pages={442-458}
}
  • M. Moullin
  • Published 28 March 2017
  • Business
  • International Journal of Productivity and Performance Management
Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary sectors. The purpose of this paper is to assess, with the aid of two case studies across organisational boundaries, how the PSS addresses a number of critical success factors for performance management and… 

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