Improving a Human-Computer Dialogue

@article{Molich1990ImprovingAH,
  title={Improving a Human-Computer Dialogue},
  author={Rolf Molich and Jakob Nielsen},
  journal={Commun. ACM},
  year={1990},
  volume={33},
  pages={338-348}
}
A survey of seventy-seven highly motivated industrial designers and programmers indicates that the identification of specific, potential problems in a human-computer dialogue design is difficult. 
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