Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges

@article{Sihvonen2010ImprovingRA,
  title={Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges},
  author={Hanna-Miina Sihvonen and Marko J{\"a}ntti},
  journal={2010 Fifth International Conference on Software Engineering Advances},
  year={2010},
  pages={232-237}
}
Implementing release management and patch management processes effectively are challenges for both IT companies and IT customer organizations. Patch management is an essential sub process of release management within overall software maintenance. The research problem in this study is what types of challenges are related to release management and patch management processes and how the common pitfalls could be avoided. Data for the case study were collected from an information technology (IT… CONTINUE READING