Improving Hospital Services Based on Patient Experience Data: Current Feedback Practices and Future Opportunities

@article{Kaipio2018ImprovingHS,
  title={Improving Hospital Services Based on Patient Experience Data: Current Feedback Practices and Future Opportunities},
  author={Johanna Kaipio and Hanna Stenhammar and Susanna Immonen and Lauri Litovuo and Minja Axelsson and Minna Lantto and Pekka Lahdenne},
  journal={Studies in health technology and informatics},
  year={2018},
  volume={247},
  pages={
          266-270
        }
}
Patient feedback is considered important for healthcare organizations. However, measurement and analysis of patient reported data is useful only if gathered insights are transformed into actions. This article focuses on gathering and utilization of patient experience data at hospitals with the aim of supporting the development of patient-centered services… CONTINUE READING