Improving Accuracy of SMS Based FAQ Retrieval System

@inproceedings{Shaikh2011ImprovingAO,
  title={Improving Accuracy of SMS Based FAQ Retrieval System},
  author={Anwar Dilawar Shaikh and Mukul Jain and Mukul Rawat and Rajiv Ratn Shah and Manoj Kumar},
  booktitle={FIRE},
  year={2011}
}
In the present scenario, we are looking for a better way to access information. Short Messaging Service (SMS) is one of the popularly used services that provide information access to the people having mobile phones. However, there are several challenges in order to process a SMS query automatically. Humans have the tendency to use abbreviations and shortcuts in their SMS. We call these inconsistencies as noise in the SMS. In this paper we present an improved version of SMS based FAQ retrieval… 

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