Improved Techniques for Automatic Call-routing

@inproceedings{Cox2001ImprovedTF,
  title={Improved Techniques for Automatic Call-routing},
  author={Stephen Cox},
  year={2001}
}
Call routing refers to the technique of automatically relaying a customer’s telephone enquiry to the appropriate destination, using computational speech and language processing techniques. The potential benefits of such a technology are obvious to anyone who has used the slow and frustrating systems which are currently universally provided when one… CONTINUE READING