Improved Metrics for Workplace Dispute Resolution Procedures : Efficiency , Equity , and Voice

  title={Improved Metrics for Workplace Dispute Resolution Procedures : Efficiency , Equity , and Voice},
  author={John W. Budd and Alexander J. S. Colvin},
Many debates surround systems for resolving workplace disputes. In the United States, traditional unionized grievance procedures, emerging nonunion dispute resolution systems, and the court-based system for resolving employment law disputes have all been criticized. What is missing from these debates are rich metrics beyond speed and satisfaction for comparing and evaluating dispute resolutions systems. In this paper, we develop efficiency, equity, and voice as these standards. Unionized… CONTINUE READING

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