Implementing performance measurement systems: a literature review

@article{Bourne2003ImplementingPM,
  title={Implementing performance measurement systems: a literature review},
  author={Mike Bourne and A. D. Neely and John Mills and Ken W. Platts},
  journal={International Journal of Business Performance Management},
  year={2003},
  volume={5},
  pages={1-24}
}
  • M. Bourne, A. Neely, K. Platts
  • Published 16 September 2003
  • Business
  • International Journal of Business Performance Management
Currently, there is a great interest in performance measurement, with many companies attempting to implement the balanced scorecard. However, there is also evidence that many of these implementations are not successful. This paper reviews the different performance measurement system design processes published in the literature and creates a framework for comparing alternative approaches. The paper then proceeds to review the literature on performance measurement system implementations and… 

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