• Corpus ID: 168997804

Implementing WhatsApp as a customer service channel

  title={Implementing WhatsApp as a customer service channel},
  author={S. C. de Bakker and Pedro Lima},



Positive Impact of Smartphone Application: Whatsapp & Facebook for Online Business

Science and technologies contribute to the development and improvement of various activities globally. One of those activities is a day to day business such as household selling; home based, kitchen

Small Business

FOR the British reader, Mr. A. D. H. Kaplan's study serves two purposes. It affords an interesting descriptive review of the scope and activities of small business ventures in the United States ; and

What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS

With the advent of instant mobile messaging applications, traditional SMS is in danger of loosing it's reign as the king of mobile messaging. Applications like WhatsApp allow mobile users to send

Research design: Qualitative, quantitative, and mixed methods

Social Research MethodsSocial Research MethodsA Concise Introduction to Mixed Methods ResearchDesigning Qualitative ResearchRESEARCH DESIGN: QUALITATIVE, QUANTITATIVE, AND MIXED METHODS

The effect social media on Business (Marketing & Customer Satisfaction) A Case Study on the Jordanian Hashemite Fund for Human Development Organizations Beneficiaries

Since the past few years organizations have increasingly realized the value of social networks in influencing their customers, and turning them toward their products and services to increase their

Qualitative-Quantitative Research Methodology : Exploring the Interactive Continuum

Rejecting the artificial dichotomy between qualitative and quantitative research strategies in the social and behavioral sciences, Isadore Newman and Carolyn R. Benz argue that the two approaches are

The Role of Social Media as a Tool of a Company's Innovative Communication Activities

Summary : Social media and social networks conquer with surprisingly increasing rhythms more and more users and that is why they are implemented by many companies. The aim of this paper is to provide