Implementing Social Media in Crisis Response Using Knowledge Management

@article{Jennex2010ImplementingSM,
  title={Implementing Social Media in Crisis Response Using Knowledge Management},
  author={Murray Eugene Jennex},
  journal={Int. J. Inf. Syst. Crisis Response Manag.},
  year={2010},
  volume={2},
  pages={20-32}
}
  • M. Jennex
  • Published 1 October 2010
  • Business
  • Int. J. Inf. Syst. Crisis Response Manag.
Social media is being used by individuals during a crisis to alert rescuers to their location, status others on their condition or on environmental conditions, warn of issues, and so forth. However, organizations have been slower to adopt social media for crisis response. This paper explores issues affecting social media adoption by organizations for crisis response and proposes the use of knowledge management strategy as a process for mitigating these issues and guiding organizations in… 

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