Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure

@article{Scott2000ImplementingER,
  title={Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure},
  author={Judy E. Scott and Iris Vessey},
  journal={Information Systems Frontiers},
  year={2000},
  volume={2},
  pages={213-232}
}
ERP implementations remain problematic despite the fact that many of the issues are by now quite well known. In this paper, we take a different perspective from the critical success factors and risks approaches that are common in the information systems discipline to explain why ERP implementations fail. Specifically, we adapt Sitkin's theory of intelligent failure to ERP implementations resulting in a theory that we call “learning from failure.” We then examine from the viewpoint of this… CONTINUE READING

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