Impact of the Intensive Program of Emotional Intelligence (IPEI) on work supervisors.

@article{Garca2017ImpactOT,
  title={Impact of the Intensive Program of Emotional Intelligence (IPEI) on work supervisors.},
  author={Gustavo A Rodr{\'i}guez Garc{\'i}a and Bel{\'e}n L{\'o}pez-P{\'e}rez and Manuel A F{\'e}rreo Cruzado and Mar{\'i}a E Fern{\'a}ndez Carrascoso and Jacqueline Fern{\'a}ndez},
  journal={Psicothema},
  year={2017},
  volume={29 4},
  pages={
          508-513
        }
}
BACKGROUND This study aimed to evaluate the effect of the Intensive Program of Emotional Intelligence (IPEI; Fernández, 2016; Férreo, 2016) on middle managers’ emotional intelligence, as this variable may have a significant impact on personal satisfaction, task performance, and the work environment. METHOD The intervention was applied to work team supervisors in a large call center, as it is an overlooked sector in this topic. Two-hundred and eighty-two supervisors from a Madrid-based… CONTINUE READING

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