Impact of patient portal secure messages and electronic visits on adult primary care office visits.

@article{North2014ImpactOP,
  title={Impact of patient portal secure messages and electronic visits on adult primary care office visits.},
  author={Frederick North and Sarah J. Crane and Rajeev Chaudhry and Jon O. Ebbert and Karen L. Ytterberg and Sidna M. Tulledge-Scheitel and Robert J. Stroebel},
  journal={Telemedicine journal and e-health : the official journal of the American Telemedicine Association},
  year={2014},
  volume={20 3},
  pages={192-8}
}
INTRODUCTION Secure messages and electronic visits ("e-visits") through patient portals provide patients with alternatives to face-to-face appointments, telephone contact, letters, and e-mails. Limited information exists on how portal messaging impacts face-to-face visits in primary care. MATERIALS AND METHODS We conducted a retrospective cohort study of 2,357 primary care patients who used electronic messaging (both secure messages and e-visits) on a patient portal. Face-to-face appointment… CONTINUE READING
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