Impact of human resources on supply chain management and performance

@article{GmezCedeo2015ImpactOH,
  title={Impact of human resources on supply chain management and performance},
  author={Milena G{\'o}mez-Cede{\~n}o and Jos{\'e} Mar{\'i}a Cast{\'a}n-Farrero and Laura Guitart Tarr{\'e}s and Jorge Matute-Vallejo},
  journal={Industrial Management and Data Systems},
  year={2015},
  volume={115},
  pages={129-157}
}
Purpose – The aim of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction and organisational performance, playing a mediating role in the relationship between HRM and SCM outcomes. Design/methodology/approach – The model is first… CONTINUE READING