Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams

@article{Paul2004ImpactOH,
  title={Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams},
  author={Souren Paul and Priya Seetharaman and Imad Samarah and Kathleen Mykytyn},
  journal={Information & Management},
  year={2004},
  volume={41},
  pages={303-321}
}
Virtual teams cut across organizational cultures, national cultures, and functional areas, thereby increasing group heterogeneity, which may result in increased conflict among team members and less effective performance of the team. Our study explored the relationships that might exist among the heterogeneity of the virtual teams, their collaborative conflict management style, and their performance outcomes. The paper reports the findings of a laboratory experiment in which homogeneous and… CONTINUE READING
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