Impact of Supply Chains Agility on Customer Satisfaction

  title={Impact of Supply Chains Agility on Customer Satisfaction},
  author={Dr. Akhilesh Barve}
  • Dr. Akhilesh Barve
In a bid to cope with market instability, companies now look beyond cost advantage. Speed, quality and flexibility are being emphasized as means of responding to the unique needs of customers and markets. A supply chain adapts the changes if it is agile in nature. Agility is all about creating that responsiveness and mastering the uncertainty. The aim of this paper is to represent the effect of agility in supply chains on customer satisfaction. In this article interpretive structural modeling… CONTINUE READING

Figures, Tables, and Topics from this paper.


Publications referenced by this paper.

From arms length to collaborative relationship in the supply chain ”

  • J. Hoyt, F. Huq
  • International Journal of Production Economics
  • 2008

On - line trust building in e - enabled supplies chain

  • E. Tirtiroglu
  • Supply Chain Management : An International…
  • 2003

and R

  • A. Agarwal
  • Shankar , “On-line trust building in e-enabled…
  • 2003
1 Excerpt


  • R. A. Lancioni
  • “New developments in supply chain management for…
  • 2000
1 Excerpt


  • J. Hoyt
  • and F. Huq, “From arms length to collaborative…
  • 2000
1 Excerpt

Similar Papers

Loading similar papers…