Impact of Supply Chains Agility on Customer Satisfaction

@inproceedings{BarveImpactOS,
  title={Impact of Supply Chains Agility on Customer Satisfaction},
  author={Dr. Akhilesh Barve}
}
  • Dr. Akhilesh Barve
In a bid to cope with market instability, companies now look beyond cost advantage. Speed, quality and flexibility are being emphasized as means of responding to the unique needs of customers and markets. A supply chain adapts the changes if it is agile in nature. Agility is all about creating that responsiveness and mastering the uncertainty. The aim of this paper is to represent the effect of agility in supply chains on customer satisfaction. In this article interpretive structural modeling… CONTINUE READING

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