Impact of ISO 9000 certification on firm performance: evidence from Brazil

@inproceedings{Starke2012ImpactOI,
  title={Impact of ISO 9000 certification on firm performance: evidence from Brazil},
  author={Francisco Starke and Rangamohan V. Eunni and Nuno Fouto and Cl{\'a}udio Felisoni de {\^A}ngelo},
  year={2012}
}
Purpose - The purpose of this paper is to investigate the impact of ISO 9000 certification on three dimensions of firm performance that are theoretically derived to have a relationship with the adoption of ISO 9000 standards, namely, sales revenue, cost of goods sold/sales revenue, and the asset turnover ratio (sales/total assets). Design/methodology/approach - Employing a panel data approach covering all publicly traded companies in Brazil that had adopted the ISO 9000 standards from 1995 to… CONTINUE READING

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