Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior

@article{Grant2007ImpactAT,
  title={Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior},
  author={Adam M. Grant and Elizabeth M. Campbell and Grace Y. Chen and Keenan Cottone and David Lapedis and Karen Lee},
  journal={Organizational Behavior and Human Decision Processes},
  year={2007},
  volume={103},
  pages={53-67}
}
We tested the hypothesis that employees are willing to maintain their motivation when their work is relationally designed to provide opportunities for respectful contact with the beneficiaries of their efforts. In Experiment 1, a longitudinal field experiment in a fundraising organization, callers in an intervention group briefly interacted with a beneficiary; callers in two control groups read a letter from the beneficiary and discussed it amongst themselves or had no exposure to him. One… Expand

Figures and Tables from this paper

Experimental Evidence on the Relationship between Public Service Motivation and Job Performance
Th is article responds to recent calls for experimental research into the relationship between public service motivation (PSM) and job performance. Th e author conducted a fi eld experiment with aExpand
Public service motivation- individual performance relationship: Does user orientation matter?
Abstract Many studies find positive associations between Public Service Motivation (PSM) and individual performance, but we know little about potential mediators and moderators. In this study, weExpand
Employees without a Cause: The Motivational Effects of Prosocial Impact in Public Service
ABSTRACT Public service employees often lack opportunities to see the prosocial impact of their jobs—how their efforts make a difference in other people's lives. Drawing on recent job design theoryExpand
Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance
In this paper, we examine how connecting to beneficiaries of one’s work increases performance, and argue that beneficiaries internal to an organization (i.e., one’s own colleague) can serve as anExpand
At the front line: examining the effects of perceived job significance, employee commitment, and job involvement on public service motivation
Social welfare work has long been identified as a highly stressful occupation, and one in which considerations of motivating employees and encouraging increased responsibility and commitment areExpand
Leading to Make a Difference: A Field Experiment on the Performance Effects of Transformational Leadership, Perceived Social Impact, and Public Service Motivation
Scholars have recently begun to investigate job design as one of the contingencies that moderates 1 the performance effects of transformational leadership in public sector organizations. Drawing onExpand
Perceived social impact, social worth, and job performance: Mediation by motivation
Summary This study was designed to test the relationship between perceived social impact, social worth, supervisor-rated job performance (1 month later), and mediating effects by commitment toExpand
Three Essays on the Individual, Task-, and Context-related Factors Influencing the Organizational Behaviour of Volunteers
This dissertation examines how various individual, task-, and context-related factors influence important volunteering outcomes. Using data sourced from a large international aid and developmentExpand
The influence of prosocial motivation and civility on work engagement:The mediating role of thriving at work
Abstract Thriving at work is a psychological state in which employee experience both the sense of vitality and learning. Drawing on Self-Determination Theory, Job Demands and Resources model, andExpand
Beneficiary contact moderates relationship between authentic leadership and engagement
Orientation: Beneficiary contact moderates the relationship between authentic leadership and work engagement. Research purpose: The objective of this study was to examine the moderating effect of theExpand
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 117 REFERENCES
Prosocial emotions and helping: the moderating role of group membership.
TLDR
In both studies the effects of empathy and attraction held up even when the authors statistically controlled for potential alternative predictors of helping, and the theoretical and practical implications for helping in intergroup contexts are discussed. Expand
An Experimental Case Study of the Successes and Failures of Job Enrichment in a Government Agency
An experimental job enrichment programme was introduced in three clerical work units of a federal agency. Matched control groups were selected for each experimental unit. The programme was introducedExpand
Motivation through the Design of Work: Test of a Theory.
Abstract A model is proposed that specifies the conditions under which individuals will become internally motivated to perform effectively on their jobs. The model focuses on the interaction amongExpand
Self-efficacy: Toward a unifying theory of behavioral change☆☆☆
The present article presents an integrative theoretical framework to explain and to predict psychological changes achieved by different modes of treatment. This theory states that psychologicalExpand
Empathy, Attitudes, and Action: Can Feeling for a Member of a Stigmatized Group Motivate One to Help the Group?
Research reveals that inducing empathy for a member of a stigmatized group can improve attitudes toward the group as a whole. But do these more positive attitudes translate into action on behalf ofExpand
Effects of Job Redesign: A Field Experiment1
A telephone company project to redesign the job of directory assistance operator was: studied in order to determine the effects on workers of “job enrichment” programs. The change increased theExpand
Self-efficacy: toward a unifying theory of behavioral change.
  • A. Bandura
  • Psychology, Medicine
  • Psychological review
  • 1977
TLDR
An integrative theoretical framework to explain and to predict psychological changes achieved by different modes of treatment is presented and findings are reported from microanalyses of enactive, vicarious, and emotive mode of treatment that support the hypothesized relationship between perceived self-efficacy and behavioral changes. Expand
Job longevity as a situational factor in job satisfaction.
  • R. Katz
  • Psychology, Medicine
  • Administrative science quarterly
  • 1978
TLDR
The analysis shows that the strength of the relationships between job satisfaction and each of the task dimensions depends on both the job longevity and organizational longevity of the sampled individuals. Expand
Nature and mechanisms of loss of motivation
Loss of motivation refers either to the weakening of a motive q or to the loss of energy and persistence with which some subordinate goal p is planned for and pursued in view of q. AlthoughExpand
Meaningful Motivation for Work Motivation Theory
This article discusses the July 2004 “Academy of Management Review” Special Topic Forum on the Future of Work Motivation Theory. The author feels that, while the forum opens up new researchExpand
...
1
2
3
4
5
...