Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior

  title={Impact and the art of motivation maintenance: The effects of contact with beneficiaries on persistence behavior},
  author={Adam M. Grant and Elizabeth M. Campbell and Grace Y. Chen and Keenan Cottone and David Lapedis and Karen Lee},
  journal={Organizational Behavior and Human Decision Processes},
We tested the hypothesis that employees are willing to maintain their motivation when their work is relationally designed to provide opportunities for respectful contact with the beneficiaries of their efforts. In Experiment 1, a longitudinal field experiment in a fundraising organization, callers in an intervention group briefly interacted with a beneficiary; callers in two control groups read a letter from the beneficiary and discussed it amongst themselves or had no exposure to him. One… Expand

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