Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India

@article{Kumar2006ImpactAS,
  title={Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India},
  author={Rajendra Kumar and Michael L. Best},
  journal={Inf. Soc.},
  year={2006},
  volume={22},
  pages={1-12}
}
We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report… CONTINUE READING
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