Identifying drivers and hindrances of social user experience in web services

@inproceedings{Vnnen2010IdentifyingDA,
  title={Identifying drivers and hindrances of social user experience in web services},
  author={Kaisa V{\"a}{\"a}n{\"a}nen and Minna W{\"a}ljas and Jarno Ojala and Katarina Segerst{\aa}hl},
  booktitle={CHI},
  year={2010}
}
Social activity is becoming a central contributor to user experience (UX) in many modern Web services. The motivations, norms and rules of online communities have been widely researched, however, social activity and its UX in modern Web services is a less studied area. We conducted a four-week-long field study with three Web services -- Facebook, Nokia Sports Tracker and Dopplr -- which all support social activity. The aim of this study was to identify the central drivers and hindrances of… CONTINUE READING
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