Identifying Quality-Based Requirements

@article{Chirinos2004IdentifyingQR,
  title={Identifying Quality-Based Requirements},
  author={Ledis Chirinos and Francisca Losavio and Alfredo Matteo},
  journal={IS Management},
  year={2004},
  volume={21},
  pages={15-26}
}
This article proposes a model for identifying quality requirements based on three different views of quality. By specifying quality requirements in this manner, the framework establishes quailty requirements that can be quanitfied and measured as part of an overall quality assurance program. This results in two levels of quality: one at the system level that ensures a quality software product and another at the process level that mitigates project risk. 
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