Identification of critical operational performance measures : a research note on a benchmarking study in the transportation and distribution sector

@inproceedings{Wouters1999IdentificationOC,
  title={Identification of critical operational performance measures : a research note on a benchmarking study in the transportation and distribution sector},
  author={Marc Wouters and Kees Kokke and Jacques A.M. Theeuwes and Kh Karel van Donselaar},
  year={1999}
}
In this paper the results presented are of an empirical benchmarking study investigating which operational performance measures in the transportation and distribution sector are the most important for financial performance. In the existing literature, the selection of operational performance measures is mostly derived from strategy, using interviews and discussions with management. The main contribution of this paper is to show how an application of benchmarking can identify the relative… CONTINUE READING

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