ITIL Process Integration in the Context of Organization Environment

@article{Zhang2009ITILPI,
  title={ITIL Process Integration in the Context of Organization Environment},
  author={Shaohua Zhang and Zhigang Ding and Yuwei Zong},
  journal={2009 WRI World Congress on Computer Science and Information Engineering},
  year={2009},
  volume={7},
  pages={682-686}
}
ITIL (IT Infrastructure Library) provides a framework of best practice guidance for IT service management based on process, and has grown to become the most widely accepted approach to IT service management in the world. ITIL processes are implemented so that they underpin the organization business, and play the core role in the framework. The paper presents ITIL process integration architecture in the context of organization environment from the viewpoint of security, knowledge, information… CONTINUE READING

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