IT-supported business process outsourcing (BPO): The good, the bad and the ugly

@inproceedings{Rouse2004ITsupportedBP,
  title={IT-supported business process outsourcing (BPO): The good, the bad and the ugly},
  author={Anne C. Rouse and Brian J. Corbitt},
  booktitle={PACIS},
  year={2004}
}
Outsourcing decisions are not, technically, irreversible. But in practical terms the organizational disruption and financial costs of bringing services back in house (“backsourcing”) mean that few organizations revert, even when quite dissatisfied with an arrangement. Instead, organizations typically seek to move to another outsourcing arrangement, that is… CONTINUE READING