IT-enabled sense-and-respond strategies in complex public organizations


City governments face difficult challenges in serving their increasingly Net-connected constituencies in an environment of change, uncertain demand, and reduced budgets. These conditions require their IT departments to enable governments to adapt to citizen requests in a sense-and-respond (S-R) manner. In this article, the application of S-R concepts is demonstrated by the approaches used in developing an IT strategic plan for Columbus, Ohio. The fractal-based, request-focused strategy used here creates a unified organizational and IT context for connecting the Department of Technology and city government departments to their customers by utilizing an incremental, lean portfolio-management-based action plan and architecture.

DOI: 10.1145/1060710.1060740

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@article{Ramnath2005ITenabledSS, title={IT-enabled sense-and-respond strategies in complex public organizations}, author={Rajiv Ramnath and David Landsbergen}, journal={Commun. ACM}, year={2005}, volume={48}, pages={58-64} }