Corpus ID: 43261587

IT-BPO INDUSTRY PROFILE, PROSPECTS, CHALLENGES AND ISSUES FOR GROWTH AND EMPLOYMENT

@inproceedings{Cabuay2012ITBPOIP,
  title={IT-BPO INDUSTRY PROFILE, PROSPECTS, CHALLENGES AND ISSUES FOR GROWTH AND EMPLOYMENT},
  author={C. Cabuay and D. Serrano},
  year={2012}
}
INTRODUCTION The Information Technology – Business Process Outsourcing (IT-BPO) Industry is one of the most dynamic emerging sectors of the Philippines. It has expanded widely and it exhibits great dynamism, but people have the notion that the BPO industry is solely comprised of call centers, when it is actually more diverse with back-offices, knowledge process outsourcing, software design and engineering, animation, game development, as well as transcription. These sub-sectors are still small… Expand
4 Citations
Sustaining "Lilliputs" in the Global Knowledge-Based Economy: Prospects for Micro, Small, and Medium- Scale Enterprises in the Developing World
Micro, small, and medium-scale enterprises (MSMEs) comprise bulk of business entities in the developing world. Their contribution is seen in terms of employment generation and capital formation. SeenExpand
B3-4 Sustaining Talent of the Service Industry in the Philippines: The Ergonomic Approach
The Philippines is considered as the BPO capital of Asia due to Filipinos ability to speak English as a second language. Because of this, BPO has become an industry that contributed to the economicExpand
Factors Affecting Call Center as a Job Preference among Employees in Davao City
This study was conducted to determine the factors that influence employees in Davao City to work in call centers. The objective of the study is to determine the socio-economic and demographic profileExpand
Occupational Health Problems and Issues of Sleep Deprivation among Inbound Call Center Agents using Structural Equation Modelling
Business process outsourcing (BPO) employees encounter sleep deprivation, referred to as a severe physical condition affecting individual work performance. This study evaluates the work condition,Expand

References

SHOWING 1-2 OF 2 REFERENCES
A Business Perspective . Business Process Outsourcing ( BPO ) . Joint Foreign Chambers Advocacy Paper . Arangkada Philippines 2010 : A Business Perspective . Creative Industries
  • 2011
IT - BPO Road Map 2011 - 2016 : Driving to Global Leadership
  • 2009