ISO 9000 series certification over time : What have we learnt ?

The ISO 9000 experiences of the same sample of organisations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are analysed. These companies were ISO 9000 series certified before 1994 when the… CONTINUE READING