IM, Not IP (Information Pollution)

@article{Nielsen2003IMNI,
  title={IM, Not IP (Information Pollution)},
  author={Jakob Nielsen},
  journal={Queue},
  year={2003},
  volume={1},
  pages={76 - 75}
}
  • J. Nielsen
  • Published 1 November 2003
  • Computer Science
  • Queue
Respected technology commentators say that they now prefer instant messaging (IM) over e-mail as their medium of choice for computer-mediated communication. The main reasons are that e-mail has become an overloaded channel for readers and that you can’t be sure to get a timely response from the recipients of your e-mail. 
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