ICTs and democratic governance: The Latin American experience

Abstract

Many governments struggle with the implementation process of an effective Citizen Relationship Management. They are unable to respond quickly and accurately to citizen requests. However, some governments (e.g. Miami, Iran, Dubai and Boston), were successful in introducing effective Citizen Relationship Management systems. They have created a variety of… (More)

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Cite this paper

@article{Welp2014ICTsAD, title={ICTs and democratic governance: The Latin American experience}, author={Yanina Welp and Anita Breuer}, journal={2014 First International Conference on eDemocracy & eGovernment (ICEDEG)}, year={2014}, pages={51-57} }