Human elements in information system design for knowledge workers


Irrespective of the frequency to which it is referred, the concept of `knowledge worka remains surprisingly ill-de"ned and generally not well understood. In this paper we look at a case study of a legal team presented with a system to automated routine aspects of documentary evidence analysis. The di$culties experienced reveal important lessons for the way… (More)
DOI: 10.1016/S0268-4012(00)00018-9


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