Human aspects of internet services: considering the needs of users and providers

Abstract

This paper discusses the need and possible forms of human interfaces to Internet services, challenging the common notion that Internet services are simply computer-computer systems governed by machine protocols with little need of concern for human issues. We first examine the case where Internet services are provided to human users, showing that the user… (More)
DOI: 10.1007/s13174-010-0017-4

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