Human and Humanoid Don't Match: Consistency Preference and Impact on Users' Trust

@inproceedings{Gong2003HumanAH,
  title={Human and Humanoid Don't Match: Consistency Preference and Impact on Users' Trust},
  author={Li Gong},
  booktitle={INTERACT},
  year={2003}
}
For many anthropomorphic representations on computer interfaces, there are choices of using mediacaptured human components and using computer-synthesized humanoid counterparts. This applies to pair the face and the voice of a talking-head character. It is not uncommon that designers mismatch the face and the voice of a talking head in the human vs. humanoid dimension. Based on the literatures on person perception and communication processing, consistency is proposed as a natural human… CONTINUE READING