Human Errors and Human Factors in Service Delivery Processes: A Literature Review and Future Works

@inproceedings{Hong2011HumanEA,
  title={Human Errors and Human Factors in Service Delivery Processes: A Literature Review and Future Works},
  author={Seung Kweon Hong},
  year={2011}
}
The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors… CONTINUE READING

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